Support & Helpdesk Services

Our FM Support Services allow clients access to a simple, reliable and cost effective method of reporting FM problems and an effectiveness and swift response. This reassurance of rapid resolution and support can be tailored to meet the exacting needs of each client with pre-agreed timeframes and cost structures.

Our Helpdesk facility can be geared around any service but most frequently this involves full reactive and planned preventative maintenance or PPM of a client's estate through:

• Provision of a fully staffed Helpdesk service 24⁄7⁄365 for routine and emergency repairs
• Facilitation of the latest CAFM (Computer Aided Facilities Management) technology, capable of recording all call and request traffic, whilst holding key data to ensure rapid despatch of preferred suppliers
• Ability to identify when tasks are about to reach deadline status and implement robust follow-up methodology
• Comprehensive and continual supplier performance monitoring
• Subsequent invoice checking and consolidation of regular and period billing
• Recording and demonstration of PPM compliance including all back-up documentation
• Industry best practice procurement across whole spectrum of services to develop a portfolio of carefully selected and continually assessed specialist suppliers

ServiceMaster Assured FM's priority through its Helpdesk provision is to help:

• Safeguard the Health and Safety of all our customers
• Maintain all premises so that they are fit for purpose
• Ensure legal compliance
• Client's meet their own Corporate Social Responsibility or CSR objectives
• Accurately compile management information
• Identify and target specific training requirements
• Analyse trend issues to further reduce costs and downtime
• Maximise value for money